Refund & Cancellation Policy

Last updated: July 24, 2026

1. Subscription Cancellation

1.1 How to Cancel

You may cancel your Premium subscription at any time by:

• Emailing us at voicethai@proton.me with the subject "Cancel Subscription"
• Managing your subscription through the Stripe customer portal (link provided in your billing receipt)

1.2 Effect of Cancellation

Upon cancellation, your subscription remains active until the end of the current billing period. After that date:

• Your account reverts to the Free tier
• You lose access to premium voices and MP3 downloads
• Your daily character limit returns to 2,000 characters
• Any previously downloaded MP3 files remain yours to use

2. Refund Policy

2.1 7-Day Money-Back Guarantee

If you are not satisfied with VoiceThai Premium, you may request a full refund within 7 days of your initial payment or any renewal payment. Refunds apply to:

• First-time subscriptions — full refund within 7 days
• Renewal charges — full refund within 7 days of the renewal date

2.2 Non-Refundable Cases

Refunds are generally not provided for:

• Requests made more than 7 days after the payment date
• Accounts terminated for violation of our Terms of Service
• Partial months — we do not provide pro-rata refunds for unused days after 7 days

2.3 How to Request a Refund

Email voicethai@proton.me with:

• Subject line: "Refund Request"
• Your registered email address
• The date and amount of the payment
• Brief reason for the refund request (optional, helps us improve)

3. Refund Processing

• Refunds are processed through Stripe to the original payment method
• Processing time: 5-10 business days (depending on your bank/card issuer)
• You will receive an email confirmation when the refund is initiated
• Currency conversion fees charged by your bank are not refundable

4. Chargebacks

If you believe an unauthorized charge has been made, please contact us first at voicethai@proton.me before initiating a chargeback with your bank. We can typically resolve issues faster than the chargeback process.

5. Free Tier

The free tier is provided at no cost. No payment information is required for free tier usage, and no charges will ever be incurred without your explicit authorization.

6. Contact

For refund or cancellation inquiries:
Email: voicethai@proton.me
Response time: Within 24-48 hours